Return & Refund Policy

At Vogellaw, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read the following information carefully before initiating any request.

Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is confirmed, we will process a full refund to your original payment method within 3-5 business days.

Please note that orders already in transit cannot be canceled. In such cases, you may return the item(s) upon delivery following our standard return procedure.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in its original condition
• All original packaging, tags, and accessories must be included
• A valid proof of purchase (receipt or order number) must be provided

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that shipping costs are non-refundable for returns that are not the result of our error. Some banks and credit card companies may require additional time to process and post the refund to your account.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please take the following steps:

1. Check your bank account or credit card statement again
2. Contact your bank or credit card company as processing times may vary
3. If you've completed these steps and still haven't received your refund, please contact our customer service team for further assistance

We will investigate any reported issues with refund processing and keep you informed throughout the resolution process.

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